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Intake Coordinator (ABA Therapy) - EST Hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. We are seeking a . compassionate, highly organized Intake Coordinator. to support families through the onboarding process for therapy services. This role ensures new families receive a warm, professional, and structured experience from their first interaction through intake completion.. The ideal candidate is empathetic, detail-oriented, and comfortable guiding families through administrative and insurance processes while managing multiple tasks in a fast-paced environment.. PLEASE NOTE:. Working Hours:. Monday – Friday | 11:00 AM – 8:00 PM EST (6:00 PM – 03:00 AM South African time – subject to daylight savings). . Public Holidays:. This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). . Internet Requirements:. A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.. Power Backup:. Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.. Work Environment:. Fully remote.. Key Responsibilities:. Serve as the first point of contact for new family inquiries . Guide families through the intake process with professionalism and empathy . Collect, verify, and maintain accurate client and guardian information . Educate families on therapy services and answer initial questions . Send and track intake documentation via IntakeQ or other designated systems . Verify receipt and completion of intake packets, providing assistance as needed . Track all activity and follow-ups in ClickUp to maintain accuracy, accountability, and team visibility . Follow up consistently with families to ensure timely completion of onboarding steps . Coordinate next steps, including insurance verification and assessment scheduling . Maintain confidentiality and handle sensitive information with care . Conduct clear, compassionate conversations with parents/guardians, providing guidance at each step . Close calls by explaining next steps and offering ongoing support . Reference internal guides (e.g., Insurance Guide) as required. Previous experience in intake coordination, patient coordination, medical administration, or customer support . Experience supporting families or clients in healthcare, therapy, or behavioral health environments . Familiarity with insurance verification or healthcare intake processes . Experience working with CRM or task-tracking platforms (ClickUp preferred) . Excellent verbal and written English communication . Empathetic, patient, and professional approach . Highly organized and detail-oriented with the ability to manage multiple tasks simultaneously . Comfortable guiding families through processes independently in a remote environment. Comfortable using online systems, portals, and tracking tools . Reliable internet connection and quiet remote workspace required. If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.