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Mystery Shopping Project Manager at Group of companies Eurasia. We're a leading mystery shopping company dedicated to helping businesses elevate their customer service through thorough research and detailed analysis. Were on the lookout for a Project Manager who will be key in overseeing our mystery shopping projects, from the early planning stages all the way to completion.. As a Project Manager, your main responsibility will be leading various mystery shopping projects, ensuring they run smoothly from start to finish. Youll be collaborating closely with clients and our in-house teams to guarantee timely project delivery, while maintaining a focus on high-quality outcomes. This role also involves hitting key milestones, driving client satisfaction, and constantly seeking ways to improve processes.. . . Project Planning:.  Develop comprehensive project plans that include timelines, resource needs, and key milestones.. . . Client & Shopper Communication:.  Serve as the go-to contact for mystery shoppers, keeping lines of communication open and smooth throughout the projects lifecycle.. . . Team Coordination:.  Work closely with teams such as researchers, analysts, and shoppers to ensure all elements of the project are executed seamlessly.. . . Quality Control:.  Keep track of project progress and quality, making adjustments where needed and holding regular check-ins to ensure everything stays on course.. . . Data Review:.  Go through mystery shopping reports, offering actionable insights and recommendations based on findings.. . . Project Reporting:.  Deliver status updates and final reports to clients, emphasizing key findings and outcomes.. . . Process Optimization:.  Identify areas for improvement in how we conduct mystery shopping and suggest better methodologies.. . Goals & Outcomes:. . Ensure a 95% project completion rate within the first two months.. . Grow the mystery shopper database by adding at least 100 new candidates every month.. . Adhere to internal standards for managing project documentation and processes.. . Ensure all reports and documentation are submitted accurately and on time.. . Process Expectations:. . Respond quickly to communication channels (Telegram, WhatsApp, Skype) with minimal delays.. . Miss no more than 20% of incoming calls.. . Keep the mystery shopper database up to date and accurate.. . Provide timely, detailed reports as required.. . Performance Metrics:. . Project completion rate: 95% or higher.. . Monthly database growth: 100+ new shoppers.. . Adherence to communication and documentation requirements.. . Qualifications:. . Proven experience in project management, preferably within the mystery shopping or market research industry.. . Strong organizational and communication abilities.. . Capable of managing several projects and deadlines at once.. . Comfortable with data analysis and report preparation.. . Company Location: India.