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Intake Specialist at ReWorks Solutions. Job Opening: Intake Specialist. Location:.  South Africa (Remote – US Hours). Type:.  Full-Time. Hours:.  Monday to Friday (12pm-8pm EST). Responsibilities. Serve as the first point of contact for prospective clients and families via phone, email, and text. . Answer inbound calls promptly and professionally, providing clear information about services and the intake process. . Proactively follow up with clients to collect required documentation and move cases through the intake pipeline. . Maintain consistent communication with families, keeping them informed of next steps and timelines. . Track all intake activity and update client records accurately in internal systems. . Coordinate with clinical, scheduling, and insurance teams to ensure readiness for services. . Identify and escalate concerns or delays that may impact start of care.. Strong verbal and written English communication skills. . Confident and professional phone presence. . Comfortable with persistent, high-volume follow-up to obtain outstanding items from clients. . Excellent organizational skills and attention to detail. . Ability to manage multiple cases and deadlines at once. . Customer-service mindset with empathy for families. . Previous healthcare or ABA experience preferred but not required.. Company Location: South Africa.