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Excellence Officer (Remote) at Kaizen Asset Management Services. KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.. Responsibilities. . Respond promptly and professionally to customer inquiries and complaints via phone, and email.. . Provide accurate information about our properties, amenities, and leasing options.. . Assist customers in navigating our online platforms and resolving any technical issues they may encounter.. . Coordinate with other departments to ensure timely resolution of customer issues and requests.. . Maintain detailed and accurate records of customer interactions in our CRM system.. . Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.. . Collaborate with the marketing team to develop and implement customer engagement initiatives.. . Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.. . Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.. . . Bachelor's degree in Business Administration, Engineering, or a related field. . Excellent analytical and problem-solving skills.. . Attention to detail and ability to manage multiple projects simultaneously.. . Excellent communication and interpersonal skills.. . Proficiency in using quality management tools and software.. . Strong organizational and project management skills.. . Ability to work both independently and as part of a team.. . Commitment to continuous improvement and excellence.. . Company Location: Kyrgyzstan.