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Patient Support & Communications Associate (US Healthcare) - EST Hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions South Africa. is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency - we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.. We are currently looking for a perceptive and proactive. Patient Support & Communications Associate . with. experience in the US healthcare industry, preferably.. This fully remote role requires working. Sunday to Thursday, 9 am – 6 pm EST. (3 pm - midnight SA Time). . PLEASE NOTE:. Working Hours:. Sunday to Thursday, 9 am – 6 pm EST (this currently equates to 3:00 pm to midnight South African time, subject to change according to daylight savings with the US.) . Work Environment:. . This is a fully remote role. Internet Requirements:. A fixed fibre line with a minimum speed of . 25 Mbps. (upload & download) and support for a wired Ethernet connection is . mandatory. . Power Backup:. A . reliable power backup solution. is required to manage load shedding and power outages. Applicants without a power backup . cannot be considered. . Public Holidays:.  You will be required to work on all South African public holidays (compensated as per BCEA). Responsibilities:. Send out messages and reminders to patients.. Read and tweak AI-generated messages before they are sent to make sure they sound right. . Help create and update support documents and information that go out to patients. . Assist with more complicated questions by getting all the right information together and passing it to the right people. . Work with the team to sort different types of messages and make processes more efficient. . Work with data and systems to help organize information for reports and evidence-gathering.. . 6 months to 1 year experience in the . U.S. healthcare industry preferred. (experience with EHR systems or healthcare admin preferred). . Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally. . Empathetic nature. . Highly detail-oriented, organized, and proactive with strong problem-solving skills. . Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required). . Ability to work independently in a fast-paced, remote environment. . Familiarity with navigating databases and digital communication tools. . Reliable internet and power backup solution as outlined above. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.