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Dutch speaking customer service agent for Energy & Utilities industry at Mercier Consultancy Europe. Mercier Consultancy is seeking a Dutch Speaking Customer Service Agent to join our dynamic team in the Energy & Utilities industry. In this vital role, you will assist our Dutch-speaking customers with their inquiries related to energy services, billing, and usage queries. You will provide exceptional service by addressing customer concerns and ensuring they have a satisfactory experience with our products. If you are passionate about customer service and have an interest in the energy sector, we would love to have you on board!. Responsibilities. . Respond to incoming inquiries from Dutch-speaking customers via phone, email, and chat regarding energy and utility services.. . Provide accurate information about billing, services, and energy efficiency procedures.. . Assist customers in resolving issues related to their accounts or services.. . Document customer interactions and maintain accurate records in our systems.. . Work collaboratively with other departments to ensure smooth service delivery and resolution of customer inquiries.. . Stay informed about industry regulations and company policies to provide informed support.. . Collect customer feedback to identify trends and opportunities for improvement in service delivery.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, especially in the Energy & Utilities industry, is preferred.. . Strong communication skills and a customer-first mentality.. . Ability to handle customer complaints with professionalism and empathy.. . Familiarity with energy services and billing processes is a significant advantage.. . Proficiency in using customer service software and tools.. . Self-motivated with the ability to work independently and as part of a team.. . Company Location: Greece.