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Portuguese Speaking Customer Service For A Short-Form Video Sharing Platform at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present an opportunity for a Portuguese Speaking Customer Service Representative for a popular short-form video sharing platform. In this vibrant role, you will engage with a diverse audience, providing exceptional support and assistance to Portuguese-speaking users. You will play a critical role in enhancing user experience by addressing inquiries related to platform features, content guidelines, and troubleshooting issues. If you have a passion for social media and customer service, this is the perfect opportunity to join a dynamic team committed to delivering excellence.. Key Responsibilities. . Provide high-quality customer support in Portuguese, assisting users with questions about the video sharing platform.. . Help users navigate the platform, troubleshoot issues, and understand community guidelines effectively.. . Document customer interactions and maintain accurate records within the customer relationship management (CRM) system.. . Collaborate with internal teams to escalate and resolve complex user issues, ensuring timely solutions.. . Stay informed about platform updates, new features, and content trends to provide knowledgeable support to users.. . Engage with users proactively to enhance their experience and address any potential concerns or feedback.. . Participate in training and team meetings to continuously improve service quality and product knowledge.. . . Fluency in Portuguese and strong proficiency in English, both written and spoken.. . Experience in customer service is preferred, especially in the social media or digital entertainment industry.. . Strong communication skills with an ability to interact positively and effectively with users.. . Excellent problem-solving skills with a focus on delivering customer satisfaction.. . Able to manage multiple inquiries and prioritize tasks in a fast-paced environment.. . Attention to detail and strong organizational skills for maintaining accurate customer records.. . A genuine interest in social media trends and online content will be beneficial.. . Company Location: Greece.