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Senior Customer Success Manager, Enterprise (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Abnormal Security. We are currently looking for a Senior Customer Success Manager, Enterprise (Northwest) in the United States.. This is an exciting opportunity for a highly motivated Customer Success professional to support leading enterprise clients across the Northwest U.S. region. As a strategic partner to key stakeholders, you’ll ensure maximum customer satisfaction, platform adoption, and long-term value realization. The role is ideal for someone who thrives in a fast-paced, remote-first environment, is passionate about cybersecurity and enterprise SaaS, and enjoys building trusted, long-term relationships with senior decision-makers. Your work will directly influence customer renewals, expansion, and advocacy.. . Accountabilities:. . Drive customer success through proactive engagement, focusing on value realization and measurable business outcomes.. . Deliver regular business reviews to prove ROI, increase adoption, and ensure a strong foundation for renewal and expansion.. . Build strategic relationships with executive-level stakeholders and internal champions to drive customer advocacy.. . Educate customers on key platform features and guide them on best practice usage aligned with their evolving business needs.. . Develop and maintain account Success Plans that align technical solutions with long-term goals and security strategies.. . Collaborate closely with internal teams (Sales, Product, Support, Engineering) to ensure customers’ needs are met and exceeded.. . Monitor account health to identify potential risks early and recommend appropriate mitigation strategies.. . Coordinate issue resolution efforts, track escalations, and ensure customer commitments are fulfilled promptly.. . . 5+ years of experience in a Customer Success Manager role, with 6+ years in an enterprise SaaS or product support environment.. . Proven track record of developing strong executive relationships (CISOs, CIOs) within Fortune 500 accounts.. . Skilled in turning complex customer inputs into clear, scalable solutions and high-impact narratives.. . Strong communication, presentation, and relationship-building skills at all organizational levels.. . Demonstrated ability to introduce and drive adoption of new product features and best practices.. . Technical troubleshooting experience and collaboration with support/product teams to resolve issues.. . Familiarity with internet/networking technologies and email security platforms.. . Proficient with case management and CRM tools (e.g., Salesforce, JIRA).. . Bachelor’s degree in a technical field (Computer Science, Engineering) or equivalent experience.. . Must be based in the Bay Area or U.S. Northwest region and willing to support clients in that territory.. . Company Location: United States.