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Polish Speaking Customer Service for Digital Wallet Provider - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to invite applications for the Polish Speaking Customer Service Representative role with a leading Digital Wallet Provider, based in Greece. This position is ideal for individuals who are tech-savvy and are passionate about providing excellent service to customers using digital financial solutions. As a representative, you will assist customers in Polish, helping them navigate their inquiries and ensuring a seamless digital wallet experience.. Key Responsibilities. . Handle customer inquiries regarding digital wallet services, transactions, and features via phone, email, and chat in Polish.. . Provide clear and accurate information about account setups, transactions, and troubleshooting.. . Assist customers with any issues related to account access, payment processes, and refunds.. . Resolve customer complaints and inquiries effectively while ensuring a high level of satisfaction.. . Document all customer interactions accurately in the CRM system for effective tracking and follow-up.. . Collaborate with technical teams to address customer concerns and enhance service quality.. . Stay informed about industry trends and updates in digital payment solutions to provide informed assistance.. . . Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.. . Prior experience in customer service, especially in the digital payments or fintech industry, is preferred.. . Strong communication skills with the ability to explain technical concepts clearly.. . Excellent problem-solving capabilities and a customer-focused mindset.. . Ability to manage multiple inquiries effectively in a fast-paced environment.. . Familiarity with CRM software and other communication tools is desirable.. . Willingness to work flexible hours, including evenings and weekends, if necessary. Opportunity to work in Greece will provide a unique and enriching experience.. . Company Location: Spain.