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Czech Speaking Customer Service the Big Five IT Companies - Athens, Greece at Patrique Mercier Recruitment JP. Join Patrique Mercier Recruitment JP and elevate your career by becoming a Czech-speaking customer service representative for one of the prestigious Big Five IT companies in Athens! In this exciting role, you’ll be part of a global team, where you will provide exceptional support to customers while being immersed in the vibrant culture of Greece's capital. This position offers a fantastic opportunity to work collaboratively with industry experts, leverage cutting-edge technology, and enhance your customer service skills in an international setting. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you!. Responsibilities. . Provide outstanding customer support to Czech-speaking clients through various communication channels, including phone, email, and chat.. . Effectively resolve customer inquiries and technical issues, ensuring a positive customer experience.. . Develop a deep understanding of the company’s products and services to provide accurate and helpful information.. . Document all interactions and outcomes in the company’s CRM system to maintain comprehensive records.. . Collaborate with cross-functional teams to ensure timely solutions for customer concerns.. . Participate in training and ongoing professional development to stay updated on industry trends and best practices.. . Engage in team meetings to share insights and contribute to continuous improvement initiatives.. . . Fluent in Czech, both written and spoken; proficiency in English is required.. . Strong customer service skills with excellent communication and interpersonal abilities.. . Ability to troubleshoot technical issues and deliver effective solutions.. . Experience in customer service, particularly in the IT industry, is preferred.. . Ability to work well under pressure, manage multiple tasks, and meet deadlines.. . Familiarity with CRM systems and support tools is an advantage.. . A proactive mindset, adaptability, and enthusiasm for new challenges in a fast-paced environment.. . Company Location: Czechia.