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Portuguese Speaking Customer Service for Transportation (Rail, Shipping, etc.) i at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. This role is perfect for individuals who are enthusiastic about customer service and have a deep interest in transportation solutions. As a customer service representative, you will provide essential support to clients while ensuring they have a seamless experience in Portuguese.. Key Responsibilities. . Address customer inquiries regarding transportation services, bookings, and schedules via phone, email, and live chat in Portuguese.. . Provide guidance on shipping options, delivery timelines, and service policies.. . Assist customers with the booking process and any changes or cancellations required.. . Resolve any issues or complaints in a timely and satisfactory manner.. . Document all customer interactions and maintain accurate records in the CRM system.. . Collaborate with operations and logistics teams to provide customers with real-time updates and information.. . Stay up to date on transportation trends and service offerings to enhance customer interactions.. . . Fluency in Portuguese (both written and spoken) is essential; knowledge of English is advantageous.. . Experience in customer service, preferably within the transportation or logistics sectors.. . Excellent communication skills and a strong customer focus.. . Ability to troubleshoot and resolve customer issues effectively.. . Strong organizational abilities and the capacity to manage multiple inquiries simultaneously.. . Familiarity with customer relationship management (CRM) software is desirable.. . Flexibility to work varying shifts, including evenings and weekends as necessary.. . Company Location: Greece.