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German Speaking Customer Service for Online Marketplace - Work Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work from Greece. This position is perfect for motivated individuals who are passionate about e-commerce and providing exceptional customer support. You will assist customers in German, helping them navigate various products and services on the platform, ensuring a smooth shopping experience.. Key Responsibilities. . Respond to customer inquiries regarding product listings, order statuses, and account management through phone, email, and live chat in German.. . Assist customers with issues related to payment processing, shipping, and returns.. . Provide guidance on using the online marketplace effectively and resolving any technical issues.. . Document customer interactions meticulously in our CRM system for accurate tracking and follow-up.. . Collaborate with internal teams to improve service delivery and operational efficiency.. . Stay updated on marketplace policies, promotions, and new product offerings to provide accurate information to customers.. . . Fluency in German (both written and spoken) is essential; proficiency in English is advantageous.. . Previous experience in customer service, especially within online retail or e-commerce.. . Strong communication skills and a customer-centric attitude.. . Ability to troubleshoot and resolve customer issues efficiently.. . Excellent time management skills and the ability to handle multiple customer inquiries simultaneously.. . Familiarity with CRM software and online marketplace platforms is a plus.. . Willingness to work remotely and adapt to flexible hours as needed.. . Company Location: Germany.