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Icelandic Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an exciting opportunity for an Icelandic Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation! This role offers a unique chance to work in a vibrant environment while providing exceptional support to Icelandic-speaking customers for a global company.. Responsibilities. . Assist Icelandic-speaking customers through various channels, including phone, email, and chat, responding to inquiries and providing product information.. . Troubleshoot customer issues and complaints with a dedicated focus on delivering timely resolutions.. . Document all customer interactions in the CRM system to maintain an accurate record of inquiries and feedback.. . Collaborate with team members to ensure a seamless customer experience.. . Stay informed about company products and services to provide comprehensive assistance to customers.. . Uphold the company's customer service standards while promoting a positive brand image.. . . Fluency in Icelandic (both written and spoken); proficiency in English is preferred.. . Experience in customer service or similar fields is an advantage.. . Excellent communication and interpersonal skills with a strong commitment to customer satisfaction.. . Ability to calmly handle difficult situations and provide effective solutions.. . Proficient with CRM systems and standard office applications.. . Willingness to relocate to Bulgaria and embrace a new cultural experience.. . A proactive attitude and a passion for helping customers.. . Company Location: Bulgaria.