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Healthcare Call Center Scheduler (Bilingual - Spanish) | Permanent WFH at BizForce. We are seeking a . Bilingual Healthcare Call Center Scheduler.  with expertise in . behavioral health scheduling.  and proficiency in . AthenaOne. . The ideal candidate is fluent in . Spanish and English. , has at least . 3 years of scheduling experience in a healthcare environment. , and thrives in a fast-paced, patient-centered setting.. This position is essential in ensuring smooth health center operations by providing excellent customer service, managing patient calls, and maintaining accurate schedules and records.. Key Responsibilities:. . Answer incoming patient telephone calls promptly and route to appropriate departments.. . Schedule patient appointments accurately following established procedures.. . Manage provider and scheduling resources to ensure full and efficient schedules.. . Document and route clear and concise messages for providers and staff in the EMR system.. . Maintain strict patient confidentiality in compliance with HIPAA and organizational protocols.. . Collect, verify, and manage health insurance and demographic information.. . Conduct appointment reminder and confirmation calls.. . Provide general information to callers with professionalism, empathy, and courtesy.. . Participate in required meetings, trainings, and in-service education.. . Perform other related duties as assigned.. . . Minimum 3 years of healthcare scheduling/call center experience.. . Bilingual in Spanish and English (required).. . Proficiency with . AthenaOne EMR.  or similar scheduling systems.. . Strong organizational and multi-tasking skills.. . Excellent customer service and telephone etiquette.. . Ability to work in a . culturally diverse environment.  with professionalism and respect.. . Demonstrated ability to work under pressure and handle stressful situations.. . High attention to detail and aptitude for learning new skills quickly.. . Compassionate, empathetic communication style.. . Computer literacy and adaptability to new systems.. . Amenable to work during U.S. business working hours.. . Work-from-Home Device Requirement:. . . Device:.  Personal computer with . Intel Core i5 or higher. , or . AMD Ryzen 5 or higher.. . . . Internet:.  . Wired connection.  with at least . 50 Mbps.  download speed, plus a . backup connection.  (e.g., mobile hotspot or prepaid Wi-Fi).. . . Work Environment:.  . Quiet, well-lit space.  with . minimal background noise.. . . Company Location: Mexico.