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Customer Support & Fulfillment Assistant at Remote VA. About the Role. We’re looking for a reliable and detail-oriented . Customer Support & Fulfillment Assistant. to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You’ll play a key part in ensuring smooth order fulfillment and excellent customer service.. Key Responsibilities. . Process refunds for online orders accurately and promptly. . Generate and manage shipping labels for outgoing packages. . Answer customer phone calls with professionalism and clarity. . Maintain accurate records and follow internal procedures. . Collaborate with team members to ensure timely order resolution. . Requirements. . Excellent English communication skills (spoken and written). . Clear speaking voice with minimal accent. . Strong attention to detail and organizational skills. . Stable, high-speed internet connection. . Ability to follow instructions and work independently. . Preferred Qualifications. . Previous experience in eCommerce, customer service, or logistics. . Familiarity with online order platforms and shipping tools. . Company Location: Philippines.