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Virtual Assistant - Customer Service & Administrative Support at Scalesource. Client:. British Swim School. Location:. Remote. Salary:. USD 1,200 – 1,500 / month. ABOUT THE CLIENT. British Swim School is one of the largest providers of water-safety and learn-to-swim programs in the United States, offering structured aquatic education for children and adults with a strong focus on safety and customer satisfaction.. ROLE OVERVIEW. This role supports enrollment conversion, customer communication, scheduling, and administrative workflows across swim school operations.. KEY RESPONSIBILITIES. 1. Customer Service & Lead Conversion (50%). Manage inbound and outbound calls . Convert inquiries into enrolled students . Provide program, pricing, and scheduling information . Manage bookings, reschedules, and cancellations . Follow up with leads and enrolled families . 2. Administrative & Operational Support (50%). Maintain CRM and student records . Coordinate scheduling between families and instructors . Assist with reporting and tracking tasks . Provide administrative support to management . Support social media coordination if required . REQUIRED QUALIFICATIONS. 2+ years in customer service or VA roles . Strong phone communication skills . Bilingual English & Spanish preferred . Strong organization and multitasking skills . Comfortable working remotely . TECHNICAL & SOFTWARE SKILLS. CRM platforms such as HubSpot or similar . Google Workspace, Zoom, RingCentral, Canva.. Ability to quickly learn new tools . IDEAL CANDIDATE PROFILE. Customer-focused and proactive . Organized and reliable . Comfortable balancing calls and admin tasks. Company Location: Argentina.