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Customer Support & Sales Coordinator - Remote, Contractor at The People Group. Job Description:. We are seeking a remote Customer Support & Sales Coordinator to support our growing marine dock supplies distribution business in Florida, USA. This full-time, contractor role focuses on delivering exceptional customer service, handling sales operations, and supporting with day-to-day administrative tasks that contribute to overall revenue growth. The ideal candidate has experience helping customers and internal sales processes in a product-based, B2B environment. This role involves managing a healthy flow of inbound leads while proactively identifying and pursuing new opportunities in niche B2B sectors such as government contracts, reseller networks, and international markets.. Company Brief:. We are a privately-owned company specializing in the distribution of marine dock parts and supplies. With a strong e-commerce presence and growing team, we take pride in offering reliable products, exceptional customer service, and efficient operational processes. We’re now expanding our footprint and are looking for a driven sales professional to help us grow.. Core Responsibilities:. . Serve as a point of contact for customer inquiries via phone, email, and SMS. . . Qualify and follow up with existing inbound leads.. . Conduct follow-ups with leads and past customers to support repeat business and build client relationships.. . Research and generate new leads, focusing on niche segments including government buyers, international markets, and resellers.. . Develop outreach strategies using email, calls, and SMS to build and maintain long-term client relationships.. . Conduct market research to identify new customer types and territories.. . Collaborate with the leadership team to refine product positioning and go-to-market strategies.. . Maintain accurate lead and pipeline tracking using internal systems.. . Draft compelling email and follow-up sequences to engage prospects.. . Build strong, lasting relationships that convert into long-term business.. . Role Classification: Independent Contractor, 1099. Required Availability:. ~45+ hours per week, Monday to Friday, primarily during 8 am to 5 pm EST. Weekday evening & Weekend availability is a plus, as all of those calls (leads) go to voicemail today. Flexibility to adjust hours to match client communications across global markets is a plus.. Education & Experience:. . A bachelor’s degree in business or marketing is preferred.. . 3+ years of remote work experience in customer support and sales roles—especially in B2B or e-commerce environments.. . Familiarity with U.S.-based business culture and remote work experience preferred.. . Proven success in lead follow-up, cold outreach, and pipeline building.. . Comfortable with outreach via phone, email, and SMS/text.. . Strong English communication skills (excellent written English; spoken English must be clear, though not necessarily native).. . Familiarity with CRM systems and a strong understanding of the sales funnel.. . Desired Traits & Skills:. . Strong persuasive communication style. . Customer-first mindset with a focus on delivering value and building trust. . . Highly driven with a proactive approach to prospecting and follow-up.. . Comfortable reaching out via multiple channels (phone, email, SMS).. . Tech-savvy and organized, with comfort navigating CRMs and internal systems.. . Dependable, detail-oriented, and able to manage multiple tasks independently.. . Positive, proactive, and willing to pitch in where needed.. . Results-oriented and focused on meeting or exceeding sales goals.. . Company Location: Philippines.