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Customer Service Assistant (Fully Remote) at Valatam. We're seeking Bilingual Customer Service Assistants (Remote). People residing in . Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua. Work Schedule: . Monday-Friday, 9 am - 5 pm EST. Language: . Fluent written and spoken English (C1/C2). Only resumes in English will be considered!. ABOUT US. At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:. . . ACTION. - You have an action bias. You get things done, fast.. . . CARE . - You take pleasure in helping others and doing things the right way.. . . OUTSTANDING. - You have the highest standards and run things like a well-oiled machine.. . . DEPENDABLE . - If someone asks you to do something, they KNOW it will get done.. . . ENERGY. - You bring a positive, enthusiastic, can-do attitude to work every day. . . THE ROLE. You’ll have success here if you value clear processes and feel qualified to do the following:. . Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.. . Assist customers in navigating our products and services, providing guidance and solutions to their inquiries.. . Resolve customer complaints and issues effectively and efficiently, ensuring customer satisfaction.. . Maintain accurate records of customer interactions and transactions in our database.. . Collaborate with team members and other departments to ensure a seamless customer experience.. . Monitor customer feedback to identify trends and suggest improvements to services and processes.. . Our projects may include other related tasks, this is not the final job description. The specific tasks will vary depending on the client and the exact JD.. C1/C2 English writing and speaking skills.. . At least 1 year of experience in customer service roles, preferably remote.. . Graduated (or soon to graduate) with a college degree is preferred.. . A quiet home office with a desk and office chair.. . Stable internet with at least 10 MBPS download & 2 MBPS upload speed.. . A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.. . Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.). . Company Location: Venezuela, Bolivarian Republic of.