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Nordic Speaking Customer Service for Government & Public Sector industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a fantastic opportunity for Nordic Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are passionate about public service and wish to make a positive impact in their communities. As a customer service representative, you'll assist citizens by providing them with essential information and support in their respective Nordic languages.. Key Responsibilities. . Handle inquiries from the public regarding government services, policies, and programs in Nordic languages via phone, email, and chat.. . Provide accurate information and guidance to citizens, ensuring that all communications are clear and effective.. . Assist in troubleshooting issues related to public services and offer necessary follow-up support.. . Document all customer interactions accurately to maintain proper records.. . Work collaboratively with various government departments to resolve inquiries efficiently.. . Stay informed about changes in government policies and services to provide up-to-date assistance.. . . Fluency in one or more Nordic languages (e.g., Swedish, Danish, Norwegian, Finnish) is required; knowledge of English is an advantage.. . Previous experience in customer service, especially within the public sector, is preferred.. . Strong communication and interpersonal skills, with a focus on customer satisfaction.. . Ability to manage sensitive inquiries with discretion and professionalism.. . Attention to detail and strong organizational capabilities.. . Ability to work in a dynamic and occasionally high-pressure environment.. . Flexibility to work various shifts as required, including weekends and public holidays.. . Company Location: Greece.