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Customer Success at BorrowMyDoggy. Who we are:. Launched in 2012, BorrowMyDoggy is one of the UK’s fastest growing online dog communities, enabling dog owners to connect with friendly locals who can help take care of their dogs. Our aim is to leave ‘Pawprints of Happiness’ on the lives of dogs and people.. What's like working with us:. We’re a fun go getter team who are incredibly supportive and always take initiatives to come up with ways to improve BorrowMyDoggy. As we are a small company, there is plenty of room to grow and take on new responsibilities.. Who we’re looking for:. We are currently hiring for a Customer Care team member and we would love to find someone who wants to be a key member of our growing pack.. You'll be answering a large volume of incoming customer queries and calling out to our members to check on their experience.. You’ll need to be a great communicator, organised, with a real interest in helping others to make a positive difference. Being able to take the initiative and face challenges with a smile is essential.. . Manage large amounts of inbound and outbound calls in a timely manner. . Answering incoming questions and queries (both email, phone and instant chat). . Strong phone and verbal communication skills along with active listening. . Previous experience in a customer care role. . Willingness to meet objectives, exceed them and grow professionally, without the need of a lot of supervision. . Open to flexibility in their job role – willing to help out where needed, including working weekends. . Ideal attitude. . Happy to chat to anyone. . Quick to learn and able to think on your feet. . Good at self-motivating. . Outgoing and energetic. . Company Location: United Kingdom.