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Customer Care Representative at Spartan Investment Group. The Company:. FreeUp Storage is a premier self-storage provider committed to delivering exceptional customer service and innovative solutions. We leverage cutting-edge technology to streamline storage operations and provide a seamless experience for both customers and staff.. Job Summary:. We are seeking a Customer Service Representative to provide outstanding support and sales assistance for our customers. This role must be base in . Fort Worth TX, Hixson TN, Macon GA, or Louisville KY. . This role involves handling inbound and outbound calls, assisting customers with storage unit rentals, lease agreements, and payments, and utilizing industry-specific software to manage interactions. The ideal candidate is a strong communicator with excellent problem-solving skills and a customer-first mindset. . Key Results: . . . Customer Support & Sales: . Assist customers with rentals, lease agreements, payments, and account management via phone, email, and virtual platforms (Call Potential & StorEDGE). Maintain a 4.5+ Customer Satisfaction Score (CSAT) and meet call response time targets.. . . Sales & Revenue Growth:. Implement strategies to maximize unit occupancy, meet or exceed Protection Plan sales goals, and achieve Auto-Pay enrollment targets to reduce delinquency.. . . Customer Engagement & Retention:. Handle inquiries professionally, resolve issues efficiently, and drive positive customer experiences through Google reviews and feedback initiatives.. . . Operational Accuracy & Compliance: . Process rental agreements and payments with 99%+ accuracy, maintain detailed records, and generate reports on customer trends and sales performance.. . Competencies:. . . Customer-Centric Mindset. – Delivers excellent service, quickly resolves issues, and ensures high customer satisfaction and retention.. . . Technology Proficiency . – Expertly navigates StorEDGE, StoreEase, and VMOS to manage operations, security, and tenant accounts remotely.. . . Problem-Solving & Decision-Making. – Quickly assesses situations, resolves issues independently, and makes data-driven decisions to optimize operations.. . . Operational & Sales Acumen . – Drives occupancy, revenue, and Protection Plan sales while maintaining Auto-Pay enrollment and pricing strategies.. . . Attention to Detail & Compliance . – Maintains accurate records, conducts virtual property audits, and ensures all facilities meet company standards.. . Qualifications:. . . Education:. High school diploma or GED required; college education is a plus.. . . Experience:. Prior experience in customer service, sales, call center, or property management preferred.. . Strong verbal and written communication skills.. . Ability to multitask and handle a fast-paced call center environment.. . Proficiency in using Call Potential, StorEDGE, and CRM systems.. . Self-motivated with the ability to work independently and as part of a team.. . Company Location: United States.