We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Danish Speaking Customer Service Agent For Airline - Work In Amsterdam, Holland at Mercier Consultancy MD. Mercier Consultancy MD is looking for a Danish Speaking Customer Service Agent to join a leading airline company based in Amsterdam, Holland. In this exciting role, you will provide exceptional support and assistance to Danish-speaking passengers, ensuring their travel experience is smooth and enjoyable.. Responsibilities. . Handle inquiries from Danish-speaking customers via phone, email, and chat about flight bookings, reservations, and general airline services.. . Assist customers with changes, cancellations, and special requests related to their travel plans.. . Resolve customer complaints professionally and efficiently, ensuring high customer satisfaction.. . Accurately document all customer interactions using CRM systems to maintain service quality.. . Work collaboratively with other departments to ensure seamless service delivery.. . Stay informed about airline policies, promotions, and travel regulations to provide accurate information.. . . Fluency in Danish (both written and spoken); proficiency in English or Dutch is advantageous.. . Customer service experience, preferably in the airline or travel industry.. . Excellent communication and problem-solving skills with a customer-focused approach.. . Ability to manage stressful situations calmly and professionally.. . Proficiency in CRM software and standard office applications.. . Willingness to work onsite in Amsterdam, Holland.. . Strong team player with flexibility and adaptability.. . Company Location: Netherlands.