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Customer Success Engineer (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Censys. We are currently looking for a Customer Success Engineer in the United States.. This role offers a unique opportunity to combine technical expertise with client-facing problem-solving in a fast-growing, high-impact environment. You will serve as a trusted advisor and subject matter expert for customers throughout their journey, from onboarding and implementation to adoption and ongoing support. Collaborating closely with a dedicated Customer Success team, you will provide guidance, troubleshoot complex technical issues, and deliver best practices to help clients maximize the value of products and integrations. This position requires a proactive, resourceful, and customer-focused mindset, where your work directly contributes to improving client outcomes, satisfaction, and long-term retention.. . Accountabilities. . Partner with the Customer Success organization to deliver a world-class customer experience.. . Respond to and resolve high-volume support requests, ranging from simple questions to complex technical challenges.. . Guide customers through operational workflows to reduce time to value and ensure smooth adoption of products.. . Assist with deployment, testing, troubleshooting, and advice on integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow.. . Act as a trusted advisor and advocate for customers, influencing product roadmap and improvements.. . Become a subject matter expert for specific areas of the platform, providing guidance and mentorship to colleagues as needed.. . Collaborate cross-functionally to escalate and resolve technical issues efficiently.. . . . 2+ years of experience in a technical, customer-facing role.. . Basic knowledge of security tools, cloud providers, and the information security industry.. . Understanding of common network protocols such as HTTPS, SSH, SMTP, FTP, SMB, RDP, and SSL/TLS certificates.. . Comfort using REST APIs and Python for troubleshooting and automation tasks.. . Excellent communication, presentation, organizational, and troubleshooting skills.. . Self-starter with ability to multi-task in a high-pressure, fast-paced, and high-growth environment.. . Resourceful problem solver with a proactive, “we-can-do-this” attitude.. . Strong desire to work closely with customers and help build easy-to-use applications and integrations.. . Company Location: United States.