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Dutch speaking customer service agent for Banking industry at Mercier Consultancy Europe. Mercier Consultancy is excited to offer an opportunity for a Dutch Speaking Customer Service Agent specializing in the Banking industry. In this pivotal role, you will be responsible for assisting our Dutch-speaking clients with their banking inquiries, providing exceptional customer support regarding various banking products and services. Your ability to resolve issues and offer trustworthy financial guidance will be essential in fostering customer loyalty and satisfaction. If you are detail-oriented and have a passion for finance and customer service, we encourage you to apply!. Responsibilities. . Respond to customer inquiries in Dutch via phone, email, and chat regarding banking services, products, and account management.. . Provide accurate and comprehensive information about bank products, such as loans, investments, and accounts.. . Assist customers with transactions, troubleshooting issues, and resolving complaints efficiently.. . Maintain detailed and organized records of customer interactions and feedback.. . Collaborate with banking team members to enhance customer experience and streamline processes.. . Stay updated on banking regulations, policies, and industry trends to offer informed support.. . Collect and analyze customer feedback to contribute to service improvements.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, particularly in the banking or financial services industry, is preferred.. . Excellent communication skills and a focus on customer satisfaction.. . Strong problem-solving skills with the ability to handle complex inquiries.. . Familiarity with banking products and customer service software is a plus.. . A keen interest in the financial sector and ability to explain complex information clearly.. . Ability to work both independently and collaboratively in a fast-paced environment.. . Company Location: Greece.