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Polish Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is seeking a Polish Speaking Customer Service Agent to join our dynamic team in Bulgaria, with fully paid relocation provided. This exciting opportunity allows you to immerse yourself in a vibrant environment while offering exceptional customer support to Polish-speaking clients. Your role will be pivotal in ensuring customer satisfaction and fostering long-lasting relationships.. Responsibilities. . Serve Polish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.. . Provide comprehensive information, assist with order management, and help resolve customer issues promptly.. . Troubleshoot problems and complaints with a focus on effective resolution and customer satisfaction.. . Maintain accurate records of customer interactions in the CRM system for quality assurance.. . Collaborate with team members to enhance service delivery and improve customer experience.. . Stay updated on company policies, product offerings, and promotions to inform clients accurately.. . . Fluency in Polish (both written and spoken); proficiency in English or Bulgarian is a plus.. . Experience in customer service, ideally in a fast-paced environment.. . Excellent communication and interpersonal skills, with a strong customer-centric focus.. . Aptitude for problem-solving and the ability to handle customer concerns professionally.. . Proficient in CRM systems and general office software.. . Self-motivated and able to work independently while adapting to a new environment.. . Willingness to relocate to Bulgaria and immerse yourself in the company culture.. . Company Location: Bulgaria.