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German Speaking Customer Service Agent For Online Travel Agency - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is pleased to announce a position for a German Speaking Customer Service Agent with a leading online travel agency. In this exciting role, you will have the opportunity to work in beautiful Greece, providing exceptional support to German-speaking clients as they navigate their travel needs and inquiries.. Responsibilities. . Assist German-speaking customers through phone, email, and chat by addressing their questions related to travel bookings, itineraries, and services.. . Provide detailed information about destinations, accommodations, and travel policies to enhance the customer experience.. . Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.. . Document customer interactions accurately in the CRM system to maintain quality customer service.. . Collaborate with internal teams to facilitate seamless travel arrangements and service delivery.. . Stay informed about travel trends, promotions, and company updates to provide timely support to clients.. . . Fluency in German (both written and spoken); proficiency in English is advantageous.. . Previous experience in customer service, preferably within the travel or hospitality industry.. . Strong communication and interpersonal skills with a customer-focused approach.. . Able to handle issues and conflicts with professionalism and empathy.. . Proficient in using CRM systems and comfortable with standard office software.. . Self-motivated and able to work independently in a remote or hybrid environment.. . A passion for travel and a desire to help others create memorable experiences.. . Company Location: Greece.