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German Speaking Customer Agent For International Airline - Work In Athens at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Agent to join our team in Athens, working for a prestigious international airline. This role is a fantastic opportunity for individuals who are passionate about travel and exceptional customer service. As a Customer Agent, you will assist our German-speaking customers with their flight inquiries, bookings, and any issues that may arise, ensuring they have a memorable travel experience.. Key Responsibilities. . Provide outstanding customer support in German through various channels, including phone, email, and chat.. . Assist customers with inquiries about flight bookings, cancellations, and travel changes.. . Address and resolve customer complaints and issues effectively to ensure satisfaction.. . Accurately document customer interactions in our CRM system.. . Collaborate with other teams to ensure a seamless customer experience.. . Stay updated on airline policies, promotions, and travel regulations to provide accurate information.. . . Fluency in German (both written and spoken) is required; proficiency in English is a plus.. . Prior experience in customer service, particularly in the travel or airline industry, is preferred.. . Strong communication skills with a customer-focused mindset.. . Ability to multitask and manage time efficiently in a dynamic environment.. . Familiarity with airline booking systems and travel products is advantageous.. . Proficiency in using computer applications and digital communication tools.. . A proactive approach to problem-solving and a commitment to customer satisfaction.. . Company Location: Austria.