Estonian Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is excited to announce the opening for an Estonian Speaking Support Specialist at our Online Travel Agency. In this critical role, you will be the primary contact for our Estonian-speaking clients, providing exceptional service and support with their travel inquiries and bookings. Your responsibilities will include answering customer questions about travel options, resolving issues, and guiding clients through our online booking platform. If you have a passion for travel and a dedication to outstanding customer service, we would love to have you join our team!. Responsibilities. . Provide high-quality support to Estonian-speaking clients via phone, email, and live chat.. . Assist customers with inquiries related to travel bookings, itineraries, and available services.. . Effectively resolve client issues to ensure high levels of customer satisfaction.. . Guide clients through our online booking platform and help address any technical questions.. . Document and track customer interactions and feedback for continuous improvement.. . Collaborate with internal teams to escalate and resolve complex issues as necessary.. . Stay informed about travel industry trends and company offerings to provide clients with accurate information.. . . Fluency in Estonian and English, both written and spoken.. . Prior experience in customer support or service-oriented roles, preferably in the travel industry.. . Strong communication skills with a focus on resolving inquiries effectively.. . Able to work both independently and as part of a cohesive team.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with good organizational skills.. . A genuine passion for travel and a desire to assist clients in planning their journeys.. . Willingness to work flexible hours, including weekends and holidays if required.. . Company Location: Bulgaria.
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