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Italian Speaking Customer Service for Information Technology (IT) industry at Mercier Consultancy MD. Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are enthusiastic about technology and have a knack for helping customers solve their technical challenges. As a key member of our team, you will provide exceptional support and guidance to clients, ensuring they maximize their use of IT services and products.. Key Responsibilities. . Manage customer inquiries related to IT products, services, and troubleshooting via phone, email, and chat in Italian.. . Provide clear instructions and technical support to customers experiencing issues with their IT systems.. . Assist customers in understanding product features and implementations.. . Document all customer interactions and resolutions accurately in our CRM system.. . Collaborate with technical teams to escalate and resolve complex issues.. . Stay up-to-date with the latest IT trends and products to provide informed support.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, particularly in the IT industry, is preferred.. . Strong technical troubleshooting skills and a proactive approach to problem-solving.. . Excellent communication skills and a friendly demeanor.. . A customer-focused mindset with a commitment to delivering high-quality service.. . Proficiency in using CRM systems and basic IT software applications.. . Willingness to work flexible hours, including evenings and weekends if required.. . Company Location: Greece.