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Dutch Speaking Customer Service for Online Learning & EdTech Department at Mercier Consultancy Europe. Mercier Consultancy Europe is excited to offer a position for a Dutch Speaking Customer Service Agent in our Online Learning & EdTech Department. In this engaging role, you will support our Dutch-speaking customers as they navigate our online learning platforms and educational technology services. Your responsibilities will include assisting users with course registrations, troubleshooting technical issues, and providing guidance on platform features. If you are passionate about education, technology, and helping others succeed in their learning journey, we invite you to join our innovative team.. Responsibilities. . Deliver outstanding customer service in Dutch for inquiries related to online learning and educational technology.. . Assist customers with course selections, registrations, and payment inquiries.. . Troubleshoot technical issues and provide clear instructions on utilizing our online platforms.. . Document customer interactions and feedback to enhance service delivery.. . Collaborate with support teams to resolve customer queries and improve user experience.. . Stay updated on new product features, learning resources, and industry trends to assist customers effectively.. . Gather customer feedback and contribute to service improvement initiatives.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, especially in the education or technology sector, is preferred.. . Strong communication skills along with a customer-oriented approach.. . Technical aptitude and willingness to learn about online learning tools and platforms.. . Familiarity with customer support software or ticketing systems is a plus.. . Detail-oriented with strong problem-solving capabilities.. . Willingness to work flexible hours, including weekends and holidays if required.. . Company Location: Greece.