We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

French Speaking Email Support Specialist at Mercier Consultancy. Mercier Consultancy is thrilled to announce an opening for a French Speaking Email Support Specialist to join our dynamic team! In this pivotal role, you will deliver outstanding email support to our French-speaking clientele, ensuring their queries are handled with professionalism and care.. As a French Speaking Email Support Specialist, you will be responsible for addressing client emails, resolving issues, and providing guidance on our services. Your fluency in French will play a crucial role in effectively communicating with our customers and enhancing their experience.. Responsibilities. . Answer client inquiries and support requests via email in French. . Troubleshoot and resolve client issues promptly, maintaining a high level of client satisfaction. . Document all interactions and manage accurate records in our CRM software. . Offer comprehensive product information and assistance as needed. . Collaborate with cross-functional teams to escalate and resolve complex issues. . Gather client feedback and contribute to improving support processes. . Maintain a positive and professional image of Mercier Consultancy in all communications. . . Fluency in French and English, with strong written and verbal communication skills. . Prior experience in customer service or email support preferred. . Proficient problem-solving skills and exceptional attention to detail. . Ability to work autonomously and manage time effectively. . Client-oriented mindset with a focus on delivering outstanding service. . Familiarity with email support tools and CRM systems is a plus. . Company Location: Greece.