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French Speaking Online Shopping Advisor at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a French Speaking Online Shopping Advisor. If you have a passion for customer service and a keen interest in the world of e-commerce, this role is tailored for you. As an Online Shopping Advisor, you will assist French-speaking customers throughout their online shopping journey, ensuring a delightful and smooth shopping experience.. Responsibilities. . Engage with French-speaking customers via chat, email, and phone to assist with their online shopping inquiries.. . Provide accurate product information and personalized recommendations to enhance their shopping experience.. . Effectively manage inquiries related to order statuses, returns, and exchanges.. . Listen to customer needs and offer tailored solutions to ensure satisfaction.. . Keep up to date with products, promotions, and company policies to relay accurate information.. . Document all customer interactions for follow-up and quality assurance.. . Collaborate with team members and other departments to resolve customer issues in a timely manner.. . . Fluency in French and English, with strong verbal and written communication skills.. . Experience in customer service, particularly in the online retail or e-commerce industry.. . Strong interest in e-commerce and understanding of online shopping behaviors.. . Ability to connect with customers and provide empathetic and efficient support.. . Familiarity with customer service platforms and e-commerce software.. . Excellent organizational skills, able to manage multiple inquiries and tasks simultaneously.. . A positive and proactive team player with a commitment to delivering exceptional customer service.. . Company Location: Greece.