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Customer Support Specialist at Weekday AI. This role is for one of the Weekday's clients. Salary range: Rs 300000 - Rs 500000 (ie INR 3-5 LPA). Min Experience: 1 years. JobType: full-time. We are seeking a proactive and empathetic . Customer Support Specialist. to join our dynamic support team. In this role, you will be the first point of contact for our customers, providing prompt and effective solutions to their queries, ensuring high levels of customer satisfaction and retention. This position is ideal for someone who enjoys problem-solving, communicates with clarity, and is passionate about creating outstanding customer experiences.. Key Responsibilities:. . Serve as the primary contact for customer inquiries via phone, email, chat, or ticketing systems. . . Identify customer needs, clarify information, and provide timely and accurate solutions. . . Troubleshoot product or service-related issues and escalate complex cases to appropriate departments when necessary. . . Maintain detailed records of customer interactions, transactions, comments, and complaints in CRM tools. . . Follow communication procedures, guidelines, and policies consistently to uphold quality service standards. . . Collaborate with cross-functional teams including Product, Engineering, and Sales to resolve customer challenges. . . Stay updated with product knowledge, process changes, and updates to provide informed support. . . Monitor customer feedback and suggest improvements to processes and user experience. . . Contribute to the creation and maintenance of knowledge base articles, FAQs, and help documentation. . . Required Skills & Qualifications:. . 1 to 3 years of experience in a customer support, customer success, or client servicing role. . . Strong written and verbal communication skills with the ability to simplify complex issues. . . A customer-first mindset with an empathetic and solution-oriented approach. . . Experience working with help desk software, CRM tools (e.g., Zendesk, Freshdesk, Salesforce), or ticketing systems is a plus. . . Ability to handle high volumes of customer inquiries in a fast-paced environment. . . Tech-savvy with an aptitude to understand software platforms and tools. . . Detail-oriented with strong organizational and multitasking skills. . . Ability to remain calm and composed during high-pressure situations. . . Bachelor’s degree in any discipline is preferred. . . Preferred Attributes:. . Prior experience in a startup or product-based company. . . Experience supporting SaaS, e-commerce, or mobile app-based platforms. . . Basic understanding of customer support metrics (e.g., CSAT, NPS, FRT, AHT).. . Company Location: India.