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Service Manager at Livestock Information. The salary for this role is £45,000 – £50,000. . Do you possess extensive expertise in cloud computing, especially with the Azure platform?. Are you well-versed in ITIL and ITSM processes?. Excited about the prospect of discovering how AI and Automation can enhance service improvement?. If so, we’d love to hear from you!. At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.. As a Service Manager at LI Ltd, you will be sitting at the heart of a multi-vendor support model where each day revolves around more than just successful delivery of support outcomes – it's a continuous drive to elevate support across the business from the Service Desk right through to our Dev Teams and Product Owners, ensuring superior service for our customers hitting and exceeding out support targets. . Your daily navigation involves steering our services in harmony with the highest industry standards such as ITIL V4, ISO 27001 and ISO 20000. Get ready for a day brimming with vitality, where, as the Service Manager, you inject every moment with dynamism, seamlessly meeting support needs, and relentlessly pushing for improvement!. Responsibilities. Your responsibilities will include. . Tracking KPIs like incident resolution time, service availability, and customer satisfaction, use historical and predictive analytics to enhance IT service management.. . Ensuring reports align with business goals and IT service improvement strategies.. . Using real-time dashboards within the Service Management tool (ServiceNow) to provide instant visibility into service performance and operational health.. . Coaching and mentoring of direct reports to ensure that personal development, service standards and are being consistently applied.. . Directing, motivating, delegating, and empowering staff in the successful performance of their tasks and responsibilities while encouraging innovation forward thinking whilst maintaining a focus on continuous improvement.. . Actively identifying problems and look to address these with the respective teams.. . Carrying out and support activities across all ITIL aligned functions inclusive of service design and transition creating resilience across the Service Management function.. . Taking accountability for service performance/KPI's and metrics across the service management function.. . Liaising with all internal support teams, internal senior management in the day-to-day management of Incidents and Service Requests and where appropriate instigate the process for Major Incidents.. . Taking ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews and creation of major incident reports.. . Collaborating with the Service Delivery Manager to own and periodically review all processes/reporting in place across ITIL aligned Service Management functions.. . You will work closely with cross- functional teams to resolve major incidents so this role will require some out of hours working to manage these major incidents.. We are looking for someone with the following. . An in depth understanding of ITIL and ITSM processes such as incident, request, problem and change.. . An understanding of how automation and AI can drive service improvement.. . Experience in release management. . Proven experience in a similar role ideally within an ISO 20000/ ISO 270001 accredited organisation.. . In-depth knowledge of cloud computing, on the Azure platform.. . Proven experience of working within a SIAM Service Model. . Strong project management skills with the ability to lead cross-functional teams.. . Excellent communication and interpersonal skills.. . In depth knowledge of Service Management tooling preferably ServiceNow. . Company Location: United Kingdom.