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Nordic Speaking Customer Service for Information Technology (IT) industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the leading agency dedicated to connecting candidates with job opportunities in their native language across various countries. Our expertise spans multiple industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on a recruitment process that successfully matches the best candidates with the right employers. Currently, we are seeking a Nordic Speaking Customer Service professional for the Information Technology (IT) industry. In this role, you will be responsible for providing exceptional customer support to clients in Nordic languages, ensuring a seamless user experience and addressing technical inquiries. If you are passionate about IT and enjoy helping others, this is an exciting opportunity to join a dynamic team and contribute to the customer service excellence in a vibrant international environment. Join us at Patrique Mercier Recruitment, a project of The House of Mercier, where we help you find your dream job abroad while maintaining our commitment to excellence in candidate placement and employer satisfaction.. Responsibilities. . Provide excellent customer service to Nordic-speaking clients in the IT sector.. . Respond to technical inquiries and troubleshoot issues via phone, email, and live chat.. . Guide customers through basic troubleshooting processes to resolve their IT-related problems.. . Maintain accurate documentation of customer interactions and solutions provided.. . Collaborate with technical teams to escalate issues that require further investigation.. . Identify areas for process improvement within the customer service experience.. . Participate in training sessions to stay updated on product knowledge and customer service best practices.. . . Fluency in one of the Nordic languages (Finnish, Swedish, Danish, Norwegian) and English.. . Proven experience in customer service, preferably in the IT industry.. . Strong problem-solving skills and ability to handle technical inquiries.. . Excellent communication skills, both verbal and written.. . Ability to work under pressure and manage multiple tasks simultaneously.. . A keen interest in technology and a willingness to learn about IT solutions.. . Flexibility to work varying shifts, including evenings and weekends if needed.. . Company Location: Greece.