Norwegian Speaking Customer Happiness Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR, a leading recruitment agency specializing in connecting talented individuals with outstanding opportunities in Greece, is excited to announce an opening for a Norwegian Speaking Customer Happiness Specialist. This role is vital in ensuring that our Norwegian-speaking customers receive unparalleled support and service, helping to foster a culture of customer satisfaction and loyalty.. Responsibilities. . Act as the primary contact for Norwegian-speaking customers, providing assistance through various channels such as phone, email, and live chat.. . Enhance customer satisfaction by addressing inquiries efficiently and resolving any potential issues that arise.. . Document customer interactions and feedback in our CRM system for accurate tracking and analysis.. . Monitor and identify trends in customer feedback to suggest improvements to the customer experience.. . Collaborate with other departments to implement effective solutions that prioritize customer happiness.. . Stay abreast of product offerings and updates to provide knowledgeable support to customers.. . Contribute to a positive team dynamic by sharing insights and participating in team initiatives focused on enhancing customer service.. . . Fluency in Norwegian and English, with excellent communication skills both written and verbal.. . Experience in customer service or a related field is highly desirable.. . Strong interpersonal skills, with the ability to connect and build relationships with customers.. . Problem-solving mindset and a commitment to ensuring a positive customer experience.. . Familiarity with CRM systems and customer support tools is an advantage.. . Strong organizational skills and attention to detail in handling customer requests.. . A passion for providing excellent customer service and enhancing customer happiness.. . Company Location: Norway.
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