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Service Desk Technician (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Desk Technician in the United States.. This role is ideal for a technically skilled professional who enjoys providing hands-on IT support and ensuring smooth daily operations for end-users. You will be the first point of contact for troubleshooting and resolving hardware, software, and network issues, acting as a trusted IT resource. The position requires a proactive approach, strong communication skills, and a focus on delivering excellent customer service. You will collaborate with internal teams, document solutions, and help maintain IT standards across devices and platforms. This role offers a remote-friendly environment, opportunities to learn cloud technologies, and the chance to contribute to improving IT processes.. . Accountabilities. . Provide first-level support to end-users for hardware, software, and cloud-based services.. . Triage, troubleshoot, and resolve technical issues promptly, escalating complex problems when necessary.. . Document troubleshooting steps, resolutions, and maintain knowledge base articles.. . Build and maintain trustful relationships with the user community.. . Assist in configuring and maintaining desktops, laptops (Windows, macOS, ChromeOS), and mobile devices (iOS, Android).. . Identify opportunities to streamline IT processes and educate users to prevent recurring issues.. . Participate in on-call rotations and respond to after-hours alerts . . University or college diploma in IT, Computer Systems, or a related discipline.. . 1–3 years of experience providing end-user support, ideally in a Google Workspace environment.. . Experience configuring and troubleshooting Windows, macOS, Android, and iOS devices; Linux knowledge is a plus.. . Familiarity with ticketing systems and collaboration tools (Jira, Slack, Google Chat).. . Basic understanding of cloud infrastructure (GCP, AWS, Azure) and networking fundamentals.. . Excellent verbal and written communication skills, including documenting technical issues clearly.. . Strong customer service mindset and ability to perform under pressure.. . Willingness to participate in continuous learning and development.. . Company Location: United States.