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Call Center Specialist at Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare. Join Heartstrings Pet Hospice as a Remote Call Center Representative. Make a meaningful difference - one compassionate conversation at a time.. Heartstrings Pet Hospice is seeking an experienced . Call Center Representative. , internally known as a . Veterinary Care Specialist (VCS). , to join our growing, mission-driven team. This role is . 100% remote. and plays a critical part in supporting families during some of the most emotional moments of their lives.. As a nationally recognized provider of in-home end-of-life care, hospice, and aftercare services, Heartstrings Pet Hospice is dedicated to ensuring every pet’s final journey is guided by . Compassion, Dignity, Respect, and Empathy. . Our Call Center team is often the first point of contact for families, and their calm, caring presence sets the tone for everything that follows.. If you have a heart for helping people, thrive in fast-paced call environments, and want your work to truly matter - this role may be for you.. Essential Functions & Responsibilities. Compassionately guide emotionally charged conversations related to: . In-home euthanasia . Hospice and palliative care . Quality-of-life concerns . Behavioral emergencies, including aggression or bite incidents . Deliver exceptional customer service through thoughtful, empathetic interactions with pet families . Handle a high volume of inbound calls in a remote, work-from-home environment . Accurately collect and document pet, family, and medical information . Schedule appointments efficiently using Heartstrings’ scheduling platforms . Meet or exceed productivity, quality, and performance expectations . Demonstrate reliability, accountability, and sound judgment while adhering to assigned schedules . Collaborate with veterinarians and leadership to ensure seamless family support . Maintain punctuality, including attendance, break times, and shift coverage . Perform additional duties as needed to uphold the highest level of service excellence. Company Location: United States.