We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Operations Associate - Order Management at Activate Talent. We are seeking a dedicated and meticulous . Operations Associate. to support our order management team. You will manage wholesale orders from sale through final delivery, ensuring a smooth, accurate, and positive experience for both buyers and sellers. This role involves day-to-day order management, proactive communication, documentation, and issue resolution. If you have a sharp eye for detail and enjoy solving complex problems, we want to hear from you!. Key Responsibilities. Order Management. Own the full lifecycle of assigned orders, from understanding buyer and seller preferences to ensuring timely and accurate delivery. . Buyer and Seller Communication. Serve as the central point of contact for all stakeholders. . Provide proactive updates to buyers on order status and delivery timelines. . Collect regular updates from sellers and ensure accurate fulfillment along delivery timelines. . Logistics Coordination. Coordinate shipments between sellers, 3PLs, and buyers. . Collect accurate shipment information, analyze freight quotes, and route shipments in enterprise transportation management systems. . Issue Resolution. Respond promptly and professionally to customer complaints. . Investigate the root cause of issues and deliver a positive resolution. . Minimize revenue loss through effective problem-solving. . Documentation & Recordkeeping. Maintain timely and accurate order updates in internal systems. . Track critical documents (BOLs, POs, etc.) to ensure accountability and transparency. . Process Improvement. Analyze order processing, fulfillment, shipping, and delivery workflows. . Provide recommendations to enhance efficiency, accuracy, and overall customer experience. . Cross-Functional Support. Adapt quickly and support functions across Sales, Operations, and Accounting as business needs evolve. . . Experience:. 3+ years in wholesale operations, customer success, logistics, or a similar role. . . Environment:. Experience in fast-paced startups or retail is preferred. . . Skills:. . Strong problem-solving and change implementation abilities . Exceptional organization and efficiency . Proficiency in Excel and Google Sheets . Detail-oriented with high accuracy in execution . Excellent verbal and written communication . Strong follow-up and accountability . . Mindset:. No task is too big or small; proactive “make it happen” mentality . . Learning Agility:. Ability to pick up new skills quickly across multiple functional areas . Company Location: South Africa.