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QA Manager at PetLab Co.. Job Title:. Quality Assurance Manager. Location:. United States, Remote (Preferred: RTP, NC or Detroit, MI). Salary Range*:. $70,000 – $100,000 per year (depending on experience and location). *This role includes eligibility for an annual bonus of up to 10% of base salary.. About the Role. PetLab Co. is seeking a driven and detail-oriented Quality Assurance Manager to lead internal Quality Assurance operations across our portfolio of pet supplement products. As we rely exclusively on contract manufacturers (CMs), this role plays a critical part in bridging quality oversight between our internal teams and external partners. You will manage internal batch release, lead complaint and CAPA processes, support cross-functional teams, and drive proactive quality improvements across the supply chain.. This is an excellent opportunity for someone who thrives in a fast-paced, remote-first environment and wants to make a meaningful impact on pet wellness..  . Key Responsibilities. Internal Quality Assurance Ownership. . Own the internal finished good batch release process, ensuring documentation completeness and alignment with internal requirements (including COA and test data review for escalations only).. . Coordinate and track Corrective and Preventive Actions (CAPAs) related to internal or CM-driven quality issues.. . Manage and execute training on quality systems, complaint processes, and quality standards.. . Prepare for and lead Monthly Quality Reviews, summarizing key trends, issues, and progress.. . Lead the Annual Product Quality Review process with support from cross-functional partners.. . Complaint Management & Investigations. . Provide guidance on customer complaint responses and coordinate internally to ensure appropriate escalation and resolution.. . Conduct trend analysis of complaints and adverse events and develop response strategies.. . Lead and document quality event investigations, including issues stemming from CM operations, product deviations, or recalls.. . Manage CAPA follow-up, ensuring corrective actions are closed in a timely and effective manner.. . Support mock and real product recall activities, including documentation and internal coordination.. . Cross-Functional Quality Support. . Serve as a key Quality Assurance point of contact for Operations, Procurement, R&D, and Customer Experience teams.. . Support R&D trials or pilot batches by coordinating quality requirements, materials, and testing.. . Evaluate non-commercial materials for trial or alternate sourcing use.. . Maintain general quality and technical support across the business, including support for NASC Adverse Event Reporting System and quality awareness.. . . Bachelor’s degree in a scientific discipline (e.g., Biology, Chemistry, Food Science, Animal Science...etc).. . 3–5+ years of experience in a Quality Assurance role within the dietary supplement, food, pet product, pharma or medical device industry or equivalent.. . Experience working with contract manufacturers and understanding of remote quality oversight.. . Proficiency in CAPA systems, root cause investigation, and quality data review.. . Familiarity with 21 CFR Part 111, 507 and/or pet industry best practices (NASC and AAFCO standards a plus).. . Excellent communication, project management, and cross-functional collaboration skills.. . Company Location: United States.