Spanish Speaking Customer Service for AI & Technology Company in Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present a fantastic opportunity for Spanish Speaking Customer Service Representatives at a leading AI & Technology Company, based in Greece. This role is ideal for tech-savvy individuals who are passionate about artificial intelligence and dedicated to providing exceptional customer support. As a representative, you will assist customers in Spanish, helping them with inquiries related to AI products and technologies.. Key Responsibilities. . Manage customer inquiries regarding AI solutions, technology products, and account management via phone, email, and chat in Spanish.. . Provide clear and comprehensive guidance on product features, troubleshooting, and user support.. . Assist customers with onboarding processes and ensure a smooth experience with the technology.. . Resolve customer complaints and technical issues promptly, ensuring high levels of satisfaction.. . Document all customer interactions and resolutions in the CRM system for record-keeping.. . Collaborate with product development teams to relay customer feedback and enhance service delivery.. . Stay updated on AI trends and product updates to provide informed assistance to customers.. . . Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably in the technology or AI sector.. . Strong communication skills with an ability to explain complex concepts clearly.. . Problem-solving abilities and a proactive approach to customer inquiries.. . Excellent time management and organizational skills to handle multiple inquiries effectively.. . Familiarity with CRM software and AI technologies is desirable.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Relocation to Greece is required for this position.. . Company Location: Spain.
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