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Customer Support Lead: Mobile Games at Homa. We’re looking for a . Customer Support Lead.  to elevate the player support experience for . All in Hole. , our live casual mobile game. You’ll manage support operations, guide outsourced teams, escalate live issues efficiently, and deliver insights that improve player satisfaction and game quality.. What You’ll Do. • Own the full support process—from player ticket to developer escalation.. • Lead outsourced agents, ensuring quality and consistency.. • Analyze support data and trends to produce actionable reports.. • Collaborate with QA, Product, and Dev to resolve player pain points.. • Improve workflows, macros, and tooling to boost efficiency.. • Drive proactive initiatives that reduce friction and enhance support.. What You Bring. • 3–5 years in mobile game support (F2P, casual/hybrid-casual).. • Proficiency with tools like Helpshift, Zendesk, or Freshdesk.. • Strong issue triage, escalation, and reporting skills.. • Experience working with cross-functional teams.. • Clear, empathetic communication and player-first thinking.. • Bonus: Experience with AI automation, multilingual support, or leading vendor teams.. Success Looks Like. • Faster escalation and resolution of player issues. • Rising CSAT and reduced repeat tickets. • Stronger alignment across Support, QA, Product, and Dev. • Well-run outsourced support with high-quality results. • Actionable insights that influence product and live ops. Be the voice of our players and help shape the future of . All in Hole. . Apply now to make an impact where it matters most.. Company Location: France.