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Supervisor, Customer Support at InfoTrack US. About Green Filing. Green Filing is a leading platform built to simplify the electronic court filing process for legal professionals. Since 2009, we’ve been committed to delivering an intuitive, secure, and reliable e-filing platform that makes filing fast, easy, and accessible for everyone—from attorneys and support staff to novice users. With features designed to save time and reduce complexity, Green Filing empowers legal professionals to work smarter, not harder, ensuring they can focus on delivering first-class support to their clients.. As a forward-thinking company, we understand that our people drive our success. That’s why we are committed to fostering a culture of innovation, collaboration, and professional growth. If you’re passionate about building cutting-edge solutions that transform the legal industry, we’d love for you to join us.. About the role. As the Supervisor of Customer Support at Green Filing, you will lead a team of support specialists to ensure a seamless, high-quality experience for our customers. This role combines people management with hands-on customer engagement, making it ideal for a leader who thrives in both strategic and operational work. You’ll foster a positive, collaborative team culture, equip team members with the tools and knowledge to succeed, and serve as a key liaison between the support team and senior leadership. Your contributions will directly impact customer satisfaction and help drive the overall direction of our support operations.. This is a remote role, based in Pacific Time.. Responsibilities. . Lead, coach, and motivate a team of customer support specialists to deliver exceptional service. . Participate in frontline support and handle complex or high-impact escalations through resolution. . Oversee training, performance reviews, and professional development to maintain a skilled and engaged team. . Manage support for high-profile clients and 40+ branded e-filing partners. . Monitor and report on key metrics, ensuring adherence to performance standards and business goals. . Implement quality assurance processes, conduct regular audits, and drive continuous improvement. . Collaborate cross-functionally to enhance the customer experience and streamline support operations. . Analyze customer feedback to identify trends and inform strategic initiatives. . Manage administrative tasks including scheduling, timecards, and PTO requests. . . Bachelor’s degree in business, communications, or a related field preferred. . 2+ years of experience in a customer support role, including leadership or supervisory responsibilities. . Strong leadership, communication, and problem-solving skills. . Proven ability to lead teams, resolve complex customer issues, and make sound decisions under pressure. . Comfortable working in a fast-paced, dynamic environment. . Familiarity with CRM systems, customer support tools, and basic technical troubleshooting. . Excellent time management and organizational skills, with the ability to prioritize effectively. . Industry knowledge and experience with customer service best practices is a plus. . Ability to manage conflict and foster a positive team culture. . Compensation. The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus or commissions, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.. $60,000 - $75,000 base pay. Company Location: United States.