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Dutch Speaking Customer Service for Insurance industry at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to announce a great opportunity for a Dutch Speaking Customer Service Representative in the Insurance Industry. This role is perfect for individuals who thrive in a fast-paced environment and are committed to providing exceptional support to clients navigating their insurance needs.. Responsibilities. . Deliver high-quality customer service to Dutch-speaking clients through phone, email, and chat regarding their insurance policies and inquiries.. . Assist customers in understanding their insurance options and benefits, guiding them through claims processes when necessary.. . Handle customer complaints and queries promptly, ensuring resolutions that meet client needs.. . Maintain a comprehensive understanding of the company’s insurance products and industry regulations to provide accurate information.. . Document all customer interactions clearly and keep accurate records for quality assurance.. . Collaborate with internal teams to resolve complex customer issues efficiently.. . Stay current on industry trends and changes to better assist clients and offer relevant advice.. . . Fluency in Dutch and English, both written and spoken.. . Previous experience in customer service, preferably within the insurance sector.. . Excellent communication and interpersonal skills.. . Strong problem-solving skills and the ability to work in a fast-paced environment.. . Proficiency in customer service software and Microsoft Office applications.. . Detail-oriented with effective organizational skills.. . A strong desire to help others and provide outstanding customer care.. . Company Location: Netherlands.