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Medical Virtual Assistant (Front Desk & Admin Assistant) at Winning Assistants. Job Title: Medical Virtual Assistant (Front Desk & Admin Assistant). Position Type: . Full-time. Work Hours: . 8:00 AM – 5:00 PM (Mountain Time Zone). Work Days: . Monday – Friday. Salary: . $5 – $6 per hour. Job Code: . J-UEA. Workplace: . Remote. Preferred Candidate Location: . Philippines. About the Client. A premier destination for comprehensive endocrine care, serving patients across Salt Lake City, American Fork, and South Ogden, Utah. The practice focuses on delivering high-quality patient care while maintaining efficient front desk and administrative operations.. Scope of Work / Responsibilities. The Medical Virtual Assistant will support front desk and administrative functions, ensuring smooth patient communication and clinic operations.. Key Priorities. Priority #1: Phone call management and answering (high volume), ensuring quality patient service. Priority #2: Call triage and routing. Priority #3: Appointment scheduling and reminders. Other Responsibilities. Assist with insurance verification and claims processing. Provide billing support and assist with patient payment-related concerns. Manage and support telehealth platforms and virtual patient interactions. Handle patient inquiries and correspondence across communication channels. Support telemedicine-related tasks. Utilize AthenaHealth (EHR/EMR system) for patient-related tasks. Use Weave VOIP phone system (Conure or Athelus) for communication and coordination. Experience & Background. At least 1 year of relevant experience as a Medical Virtual Assistant or in a similar role. Familiarity with EHR/EMR systems (AthenaHealth preferred). Experience handling patient communication and front desk responsibilities. Ability to manage a high volume of calls. Medical background is preferred. Registered Nurse (RN) or similar clinical background is a plus. Skills & Qualifications. Excellent English communication skills with minimal accent. Strong phone handling and customer service skills. Professional, friendly, and accommodating demeanor. Ability to handle high call volumes (60+ calls/day). Strong attention to detail and organizational skills. Ability to learn systems quickly and adapt to workflows. Familiarity with billing processes and insurance workflows. Tech-savvy with experience using communication tools (phone systems, messaging apps). Work Ethic & Traits. Reliable, dependable, and accountable. Strong work ethic and commitment. Professional and respectful in all interactions. Patient-focused mindset with strong empathy. Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device: . Reliable laptop or desktop computer.. Internet:. High-speed connection (minimum 10 Mbps).. Audio: . Noise-canceling headset.. Video:. Webcam for virtual meetings.. Workspace: . Quiet, professional environment.. Company Location: Philippines.