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Finnish Speaking Online Shopping Advisor at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is proud to present an exciting opportunity for a Finnish Speaking Online Shopping Advisor. If you are enthusiastic about customer service and have a love for online shopping, this position is an excellent fit. As an Online Shopping Advisor, you will provide exceptional support to Finnish-speaking customers, guiding them through their shopping experience to ensure satisfaction.. Responsibilities. . Assist Finnish-speaking customers via chat, email, and phone with their online shopping queries.. . Deliver detailed product information and personalized recommendations to enhance the customer experience.. . Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.. . Understand customer needs and provide tailored solutions to improve satisfaction.. . Keep abreast of product knowledge, promotions, and company policies to provide accurate information.. . Document customer interactions thoroughly for follow-up and quality assurance.. . Work collaboratively with team members and other departments to resolve customer issues.. . . Fluency in Finnish and English, with strong verbal and written communication skills.. . Experience in customer service, particularly in an online retail or e-commerce context.. . A passion for e-commerce and an understanding of online shopping preferences.. . Able to build rapport with customers and provide effective and empathetic support.. . Familiarity with customer service technologies and e-commerce platforms.. . Excellent organizational skills, capable of multitasking and managing various inquiries efficiently.. . A positive, team-oriented attitude with a commitment to exceeding customer expectations.. . Company Location: Finland.