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Spanish Speaking Customer Service for Information Technology (IT) industry at Mercier Consultancy. Mercier Consultancy is seeking an enthusiastic Spanish Speaking Customer Service Representative to join our team in the Information Technology (IT) industry. In this essential role, you will provide top-tier support to our Spanish-speaking clients, assisting them with various IT-related inquiries and issues.. Your fluency in Spanish will be critical as you help customers navigate technical challenges, understand software functionalities, and address any service concerns they may have. Your expertise and customer-focused approach will be instrumental in delivering a satisfying user experience and promoting IT solutions tailored to our clients' needs.. Responsibilities. . Deliver exceptional customer service in Spanish via phone, email, and chat for IT-related inquiries. . Troubleshoot technical problems and provide effective solutions to enhance user experience. . Educate customers on the features and functionalities of our IT products and services. . Document customer interactions accurately and maintain detailed records in our CRM system. . Collaborate with technical support teams to resolve complex issues efficiently. . Gather and relay customer feedback to improve service delivery and products. . Stay informed about industry trends and updates in the IT sector. . . Fluency in both Spanish and English, with excellent communication skills. . Strong customer service skills and a solution-oriented mindset. . Experience in customer service, particularly in the IT industry, is preferred. . Able to handle multiple inquiries and prioritize tasks effectively in a fast-paced environment. . Detail-oriented with strong analytical and problem-solving abilities. . Passionate about technology and providing high-quality support to clients. . Familiarity with technical support tools and CRM systems is a plus. . Company Location: Greece.