We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Service Sales Account Manager at SPT Labtech. SPT Labtech is a global supplier of innovative lab automation products for the life science markets. Our solutions save time and material costs and simplify complex operations. We are natural innovators. We create, design and manufacture high quality, robust and innovative automated laboratory equipment for academic, pharmaceutical and biotechnology research.. We are looking for a talented an . Sales and Services Account Manager. to join our growing team. You must have the ability to work on complex products and to work collaboratively and flexibly across several inter-disciplinary teams.. Position Responsibilities:. Service & Support Sales – Small Sample Management and Liquid Pipettor Portfolio:. . Engage customers in advance of warranty or contract expiration to initiate new service contract or renewal. . Contact non-contract customers to stimulate service agreement uptake. . Generate proposals for service contracts, relocations, customer education, and technical assistance repairs. . Maintain and progress Salesforce support opportunities, tasks, and keep opportunities and activities up to date. . Engage with commercial team to support service agreement business growth where required. . Assist with implementation and follow up of service sales campaigns. . Periodically arrange customer site visits to discuss service needs and upsell service contracts where applicable. . Work with accounts receivable team to process service sales orders, PO’s, and manage creation of service contracts. . Maintain and prepare monthly and quarterly sales forecasts . Customer Care:. . Monitor incoming customer support communication channels. . Respond to customers in timely manner . . Administration:. . Preparing chargeable service reports for invoicing. . Communicating with US service partner organizations, third-party asset managers, and insurance providers when required. . Secure tax exempt certificates and certificates of liability insurance from in-house resources where applicable.. . Attend regular one on one meetings with US National Service Account Manager and Field Service Managers.. . Maintain confidentiality of sensitive and personal information. . Undertake other reasonable duties at request of line manager and on occasion, be willing to be flexible regarding start and finish times of daily routine.. . Positively promote SPT Labtech’s products and services. . Comply with company policies and health and safety procedures. . Maintain professional standards of appearance, manner, discipline, and work including personal work area. . . Experiences/Education:. . A sound understanding of the service requirements recommended for the companies’ instrument portfolio. . Undertaking of the life science and pharma industry clients where the companies’ products provide solutions. . Ability to assess issues and problem-solve. . Exceptional interpersonal and customer facing skills, empathy, and careful listener. . Clear verbal and written communication skills employing positive language and attitude. . Self-motivated with a cooperative attitude, able to work with managers and peers across the organization.. . Excellent time management and the ability to prioritize. . Desire to maintain a safe, clean, and amicable working environment. . . Excellent people skills with proactive attitude towards difficult or challenging problems.. . 2+ years in a sales or account management role with customer-facing experience. . Proficient at use with Microsoft Excel, Powerpoint, Outlook, and Word.. . Experience in laboratory environment a plus. . Company Location: United States.