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Customer Experience Specialist at UniUni Logistics. Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues.. • Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization.. • Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates.. • Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.. Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus).. • Customer-centric mindset with strong problem-solving abilities.. • Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams.. • Thrives in fast-paced environments, executing multiple tasks with high efficiency.. • Proficient in Excel for data analysis to support operational decision-making.. • . Fluent in Mandarin（Proficient in Chinese） . (written & spoken).. • Valid U.S. work authorization (work visa/green card/citizenship required).. • U.S. driver’s license & willingness to travel frequently by car.. Company Location: United States.