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Atlassian Expert Consultant at Flatgigs. We are seeking an experienced Atlassian Expert Consultant to join our team. The ideal candidate will have a strong understanding of Atlassian products, including Jira, Confluence, and Bitbucket, and will work on various projects to implement and optimize these tools for our clients.. Key Responsibilities:. * Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and Bitbucket.. * Strong experience supporting both Atlassian Cloud and Data Center environments.. * In-depth knowledge of Agile (Scrum, Kanban) and ITSM frameworks (ITIL preferred).. * Design, deploy, configure, and maintain Jira Software, Jira Service Management, Confluence, and Bitbucket in both Cloud and Data Center environments.. * Lead end-to-end implementations including requirements gathering, solution design, configuration, migration, testing, go-live, and post-go-live support.. * Perform migrations between Server/Data Center and Cloud, including data integrity validation and performance optimization.. * Configure projects, workflows, issue types, screens, fields, permissions, schemes, SLAs, automation rules, and service catalogs.. * Administer users, groups, roles, and access controls in alignment with security and compliance requirements.. * Develop and maintain automation rules and scripts to extend platform capabilities (e.g., Groovy, Python, Bash, PowerShell, REST APIs).. * Integrate Atlassian tools with third-party systems such as identity providers, CI/CD pipelines, monitoring tools, and enterprise applications.. * Customize dashboards, reports, and KPIs for Agile, ITSM, and management use cases.. * Manage and support Atlassian Data Center deployments including clustering, load balancing, shared storage, and high availability.. * Monitor system performance, troubleshoot issues, and implement tuning and scaling strategies.. * Plan and execute upgrades, patching, and maintenance with minimal downtime.. * Ensure backup, restore, and disaster recovery procedures are documented and tested.. * Implement security best practices including authentication, authorization, encryption, and audit logging.. * Collaborate with security teams to address vulnerabilities and compliance requirements.. * Maintain documentation for system architecture, configurations, and operational procedures.. * Act as a trusted advisor to stakeholders, translating business needs into technical solutions.. * Provide user training, knowledge transfer sessions, and clear technical documentation.. * Offer Level 2/3 support and incident/problem resolution for Atlassian platforms. * Experience working with REST APIs and webhooks.. General IT Knowledge . * decent understanding of databases.. * Strong grasp of security fundamentals including IAM, authentication protocols (SSO, SAML, OAuth), and access control.. * Good knowledge of networking concepts such as DNS, load balancing, firewalls, and proxies.. * Hands-on experience administering and troubleshooting Linux and Windows environments.. Communication & Professional Skills . * Full professional proficiency in English (written and spoken) is mandatory.. * Strong analytical and problem-solving skills.. * Ability to work independently and collaboratively in cross-functional teams.. * Professional, structured, and customer-focused approach.. Requirements:. . Bachelor's degree in Computer Science, Information Technology, or a related field.. . Minimum of 5 years experience working with Atlassian products (e.g., Jira, Confluence, Bitbucket).. . Strong knowledge in configuring and optimizing Atlassian tools for various project management methodologies.. . Experience in training end-users and creating user documentation.. . Proficient in scripting languages (e.g., Groovy) for automation within Atlassian tools.. . Excellent communication and interpersonal skills, with the ability to work collaboratively with teams.. . Certifications in Atlassian tools or project management methodologies (e.g., PMP, Scrum) are a plus.. . Strong problem-solving skills and attention to detail.. Company Location: Pakistan.